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Services

Social Responses

We monitor and respond to both positive & negative comments on all ads, posts & private messages on Facebook & Instagram.

Website Chat

We engage qualified prospects faster through chat directly on your website. Answering questions to inspire a faster purchase.

Email

Email requests can be overbearing, and we're here to help. We engage with customers to resolve issues & concerns quickly.

Strategic Brand Insights

As we see common questions & concerns, as well as positive feedback - we share with you to help move your business forward.

Faster Resolutions

Speedy resolutions can be the one factor that turns a negative situation into a positive. In turn, establishing trust with potential buyers.

Product Up-Sells

We function as an extension of your team, and proactively promote your products (tastefully) through interactions online.

We utilize past customer interactions, internal documents, and build an intimate knowledge of your brand to become part of your team.

Learn From You

We absorb all the knowledge we can from your website, and then we learn directly from you the details about your refund policies, where your product ships and doesn’t ship, what to do if your product has a defect, and things like that.

Learn From Past Convos

Our QA team reviews past conversations online to regularly give our agents and managers feedback once we start answering tickets. In addition to help desk access, any internal documentation such as brand guidelines, can be especially helpful.

Integrate As Your Team

It's important for us to function as an extension of your team. Giving you a direct line of communication through our Client Portal so we can discuss in-the-moment customer service solutions, and maintain a log of Questions & Answers.

Ongoing Communication

The Customer Experience space is an on-going process. We maintain close communication with you to ensure all client needs are exceptionally met. Your agent & manager will be available by email, phone and through chat in our Client Portal.

Knowledge Base Updates

We value your time and never ask the same question twice. We maintain a detailed internal Knowledge Base that allows us to mimic your brand voice at every customer touchpoint. Feel confident that we know your business.

Strategic Insights

As we work together, we'll glean important information about your customer audience. Now you can develop better products, services, and processes based on valuable data backed insights straight from your buyers. Time to grow smart.

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How It Works

Process

Step 1. Learn

We take a deep dive into your brand to gain a full understanding of all product knowledge, so you can feel confident in our responses. As we work together, we record all product answers in your dedicated Q&A Library to continually build on our processes with you.

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Step 2. Engage

Our Highly trained U.S. based team engages on a daily basis, 7 Days a Week (Even During High Volume Times), to help your brand provide an exceptional customer experience for past & future buyers.

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Step 3. Consult

As our customer service agents respond to your potential and existing customers, we provide critical feedback that will help you refine your products and services, building a stronger brand at every level.

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Step 4. Grow

Everything we do is designed around two objectives. First, to help you acquire new customers. Second, to increase their value by inspiring them to buy more & spread the word.

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Important Industry Stats

The Data Speaks

"...83% of online shoppers need assistance to complete an order, live chat (with real people and not bots) is a must have. Shopping cart abandonment rate online is 69%, so it’s clear that customers often need assistance in selecting the right product."

FORBES.COM

"Customers who engage with companies over social media are more loyal and they spend up to 40% more with those companies than other customers."

Bain & company, inc.

"55% of consumers would pay more for a better customer experience."

Defaqto Research

"And, 83% of consumers require some degree of customer support while making an online purchase."

econsultancy.com
Contact Info

Call or Text: (480) 382-8820

Email: hello@shiftcustomers.com

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