We absorb all the knowledge we can from your website, and then we learn directly from you the details about your refund policies, where your product ships and doesn’t ship, what to do if your product has a defect, and things like that.
Our QA team reviews past conversations online to regularly give our agents and managers feedback once we start answering tickets. In addition to help desk access, any internal documentation such as brand guidelines, can be especially helpful.
It's important for us to function as an extension of your team. Giving you a direct line of communication through our Client Portal so we can discuss in-the-moment customer service solutions, and maintain a log of Questions & Answers.
The Customer Experience space is an on-going process. We maintain close communication with you to ensure all client needs are exceptionally met. Your agent & manager will be available by email, phone and through chat in our Client Portal.
We value your time and never ask the same question twice. We maintain a detailed internal Knowledge Base that allows us to mimic your brand voice at every customer touchpoint. Feel confident that we know your business.
As we work together, we'll glean important information about your customer audience. Now you can develop better products, services, and processes based on valuable data backed insights straight from your buyers. Time to grow smart.
We take a deep dive into your brand to gain a full understanding of all product knowledge, so you can feel confident in our responses. As we work together, we record all product answers in your dedicated Q&A Library to continually build on our processes with you.
Our Highly trained U.S. based team engages on a daily basis, 7 Days a Week (Even During High Volume Times), to help your brand provide an exceptional customer experience for past & future buyers.
As our customer service agents respond to your potential and existing customers, we provide critical feedback that will help you refine your products and services, building a stronger brand at every level.
Everything we do is designed around two objectives. First, to help you acquire new customers. Second, to increase their value by inspiring them to buy more & spread the word.