We monitor and respond to both positive & negative comments on all ads, posts & private messages on Facebook & Instagram.
We engage qualified prospects faster through chat directly on your website. Answering questions to inspire a faster purchase.
Email requests can be overbearing, and we're here to help. We engage with customers to resolve issues & concerns quickly.
As we see common questions & concerns, as well as positive feedback - we share with you to help move your business forward.
Speedy resolutions can be the one factor that turns a negative situation into a positive. In turn, establishing trust with potential buyers.
We function as an extension of your team, and proactively promote your products (tastefully) through interactions online.
We take a deep dive into your brand to gain a full understanding of all product knowledge, so you can feel confident in our responses. As we work together, we record all product answers in your dedicated Q&A Library to continually build on our processes with you.
Our Highly trained U.S. based team engages on a daily basis, 7 Days a Week (Even During High Volume Times), to help your brand provide an exceptional customer experience for past & future buyers.
As our customer service agents respond to your potential and existing customers, we provide critical feedback that will help you refine your products and services, building a stronger brand at every level.
Everything we do is designed around two objectives. First, to help you acquire new customers. Second, to increase their value by inspiring them to buy more & spread the word.
"I was a little afraid to outsource customer service, but they made the onboarding process seamless. I thought about bringing this in-house, but the Shift team really does function like they are on your team."
“As we continued to grow, we can honestly say your team has releaved the weight of customer service from our shoulders. We can focus on other parts of the business we love again."
“Our business is in its early stages, but we're experiencing accelerated growth, and these guys are REALLY good at what they do. We honestly can feel the benefits!"
“At first we were a little hesitant to hire an outside team for customer service. What if they answered wrong? Will I just end up answering for them? Nope. They answer effectively and their systems are on point."