YOUR REMOTE CUSTOMER
SUPPORT TEAM.

At just $2 per ticket, our service grows with you. Get high quality responses to email, website chat and social by US Based Agents focused on moving your brand forward.
Why up my support game?

Increase Loyalty & Lifetime Value

When a brand treats you well, you want to have that experience with them again. Right? The same is true for your customers.

Stand out from The competition

Every year competition gets more fierce. People buy not only based on product, but on their experience. "89% of businesses are soon expected to compete mainly on customer experience."
*Gartner For Marketing Leaders

“97% of customers say customer service is important to them. Interestingly, by 2020, customer experience has been predicted to take over price and product as the key brand differentiator."

Microsoft State of Global Customer Service report for 2016,

Boost Organic Reach on Social

Facebook & Instagram reward brands that engage rapidly with their community on their posts, ads and private messages. Be rewarded for caring.

Lift Sales & Retention

Effective & speedy customer service can, reel new & old customers in, inspiring them to buy more from YOU sooner.

“7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service."

American Express 2017 Customer Service Barometer

How can we help?

Services

Social Responses

We monitor and respond to both positive & negative comments on all ads, posts & private messages on Facebook & Instagram.

Website Chat

We engage qualified prospects faster through chat directly on your website. Answering questions to inspire a faster purchase.

Email

Email requests can be overbearing, and we're here to help. We engage with customers to resolve issues & concerns quickly.

Strategic Brand Insights

As we see common questions & concerns, as well as positive feedback - we share with you to help move your business forward.

Faster Resolutions

Speedy resolutions can be the one factor that turns a negative situation into a positive. In turn, establishing trust with potential buyers.

Product Up-Sells

We function as an extension of your team, and proactively promote your products (tastefully) through interactions online.

How It Works

Process

Step 1. Learn

We take a deep dive into your brand to gain a full understanding of all product knowledge, so you can feel confident in our responses. As we work together, we record all product answers in your dedicated Q&A Library to continually build on our processes with you.

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Step 2. Engage

Our Highly trained U.S. based team engages on a daily basis, 7 Days a Week (Even During High Volume Times), to help your brand provide an exceptional customer experience for past & future buyers.

02

Step 3. Consult

As our customer service agents respond to your potential and existing customers, we provide critical feedback that will help you refine your products and services, building a stronger brand at every level.

03

Step 4. Grow

Everything we do is designed around two objectives. First, to help you acquire new customers. Second, to increase their value by inspiring them to buy more & spread the word.

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LET'S TALK!

“Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%."

Bain & Company

Kind Words

Testimonials

SO THANKFUL FOR YOU

"I was a little afraid to outsource customer service, but they made the onboarding process seamless. I thought about bringing this in-house, but the Shift team really does function like they are on your team."

Andrew - Seasons Blankets

YOU GAVE US MORE TIME

“As we continued to grow, we can honestly say your team has releaved the weight of customer service from our shoulders. We can focus on other parts of the business we love again."

AMY - WWW.MILKMAIDGOODS.COM

I CAN FEEL THE BENEFITS

“Our business is in its early stages, but we're experiencing accelerated growth, and these guys are REALLY good at what they do. We honestly can feel the benefits!"

ALLISON - Baltic born

QUICK RESPONSES. ON POINT.

“At first we were a little hesitant to hire an outside team for customer service. What if they answered wrong? Will I just end up answering for them? Nope. They answer effectively and their systems are on point."

Asher - EVERYMAN

The Future...

The Data Speaks

"...83% of online shoppers need assistance to complete an order, live chat (with real people and not bots) is a must have."

FORBES.COM

"Customers who engage with companies over social media are more loyal and they spend up to 40% more with those companies than other customers."

Bain & company, inc.

"55% of consumers would pay more for a better customer experience."

Defaqto Research

"And, 83% of consumers require some degree of customer support while making an online purchase."

econsultancy.com

Only Pay For Value

Simple Pricing

Just $2 Per Ticket

Ticket Definition: A full conversation between us and another person on Website Chat, Email, or Social that adds value to the brand.
When we answer a question on your Product or Service.
When we engage with a customer to recommend a product or service you offer.
When we answer common questions related to your brand policies.
When we engage with customers who may be unhappy with their order.
When we have a two way conversation with a customer.

No Contracts

We believe in winning your business month-over-month. So we don't lock you in to any long term contracts.

Scale Up or Down

Whether you're a growing business, or just looking to support your internal team. Our billing is simple and honest.

No Hidden Costs

You only pay for value with us. No hidden costs or fees that come with growing your own team.

Let's Talk!

Are you ready? 👉 Let’s Talk!

CONTACT US
Contact Info

Call or Text: (480) 382-8820

Email: hello@shiftcustomers.com

Contact Form
Let's Talk

Ready to win at customer service? Let's schedule a call!

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